App

Last updated July 2020

These Terms of Use apply to the use of the VkusVill App (hereafter: ‘App’), including all content, databases, and designs. The owner and publisher of the App is VkusVill Netherlands B.V., located at Wibautstraat 131D, 1091 GL Amsterdam, the Netherlands, registered with trade register number 77255100. By using the App, you agree to the terms and conditions set out in this document. If you do not agree to these Terms of Use, you should not use the App.

1 Use of the content in the App

1.1 Within the App users can find VkusVill stores, purchase history and statistics, share feedback with VkusVill, browse the VkusVill catalogue of products, and participate in loyalty programs (such as Favorite Product). 

1.2 The information made available throughout the App is provided on an ‘as is’ basis. We make no representation about the suitability or accuracy of the information, and we disclaim any and all warranties, including warranties regarding quality, fitness for a particular purpose and non-infringement of third-party rights.

1.3 You may use the App solely for lawful and personal purposes. In this respect, you are not entitled to infringe any third-party’s copyright, trademark, trade secret, other proprietary rights or privacy rights. You will indemnify us and hold us harmless against any and all third-party claims, proceedings and costs, incurred by us and resulting from your violation of these Terms of Use, the applicable law and the rights of any third parties.

By using the App, you are bound by Google’s Terms of Service. Furthermore, within the App, you can use the functionalities of Google Maps. Your use of Google Maps is subject to the then-current Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and the Google Privacy Policy at https://www.google.com/policies/privacy/.

2 Personal data

We are fully committed to the privacy and security of your data. We process your data in accordance with our Privacy Policy.

3 Intellectual property rights

3.1 The title and ownership of intellectual property rights of the App remain and shall remain with VkusVill Netherlands B.V. We grant you a non-exclusive, limited, revocable and non-transferrable license to download and use the App (and the content within the App) solely for your personal use and with due regard of the following limitations: You are not entitled to: (i) Copy, reproduce, assign, sub-license, disclose or otherwise make the App and any parts thereof (including, for example, the content) available to third parties; (ii) Modify, adapt and/or create derivative works based on the App or any part thereof; (iii) Delete or alter any trademark, trade name, logo, copyright notice, notice of reservation of rights, or limitation or exclusion of liability included in the App.

3.2 You agree that any unauthorized use of the App and content is a violation of this Terms of Use as well as a violation of intellectual property laws, including without limitation copyright laws and trademark laws.

3.3 By giving feedback to VkusVill, or uploading content (such as photos, texts or other personal matters) to the App, you grant us the right to use this content within the App, for your personal use and depending on your privacy settings also to display to other users. We are entitled to remove your content if other users report it, and we find that the content is unlawful, may cause problems or otherwise violates any law or our policies.

4 Limitation of liability

4.1 Although we take the utmost care of the App, we cannot guarantee that there will be no errors, defects, bugs or other imperfections, including incomplete or incorrect content. The use of the App and the content is entirely at your own risk. We are never liable for any damage resulting from the use of the App (including the use of the content uploaded to the App).

5 General

5.1 Over time these Terms of Use will be revised. We shall inform you of these revisions within the App. Your continued use of the App is deemed as irrevocable acceptance of those revisions.

5.2 The laws of the Netherlands govern these Terms of Use. All disputes that may arise under or in relation with the App and these Terms of Use shall exclusively be submitted to the competent court in Amsterdam, the Netherlands.

Subscription (Vegetable Butcher)

Last updated September 2020

These Terms of Use apply to the use of the VkusVill Vegetable Butcher subscription service (hereafter: ‘Service’), including all content, databases, and designs. The owner and publisher of the Service is VkusVill Netherlands B.V., located at Wibautstraat 131D, 1091 GL Amsterdam, the Netherlands, registered with trade register number 77255100. By using the Service, you agree to the terms and conditions set out in this document. If you do not agree to these Terms of Use, you should not use the Service.

The Service works as a subscription on a week basis. This means, you can stop the subscription each week. If you use the Service (i.e receive a vegetable package) in a week, you owe VkusVill the subscription fee of this week, also when you have requested termination of the Service, or when your payment was not done. When not utilizing the Service, the subscription fee is payable.

Termination of the Service is possible by the end of each week your Service runs. To allow processing time, VkusVill is allowed 5 work days of termination time to stop the Service and its recurring payment.

VkusVill plans to implement an option for pausing the Service payment, however does not guarantee a system for pausing the Service at this moment.

The normal product returns policy applies to the Service. However, a return of a bucket that is part of a Subscription is treated as a return of a single bought bucket. The amount the single bought bucket costs is given back to the customer not as cash, but as a bonus on his or her account in the App.

Over time these Terms of Use will be revised. We shall inform you of these revisions by e-mail. Your continued use of the Service is deemed as irrevocable acceptance of those revisions.

Online shop

Last updated September 2020

These Terms of Use apply to the use of the VkusVill Vegetable Butcher subscription service (hereafter: ‘Service’), including all content, databases, and designs. The owner and publisher of the Service is VkusVill Netherlands B.V., located at Wibautstraat 131D, 1091 GL Amsterdam, the Netherlands, registered with trade register number 77255100. By using the Service, you agree to the terms and conditions set out in this document. If you do not agree to these Terms of Use, you should not use the Service.

Unsuccessful deliveries cost money to VkusVill. We trust the customer will make a best effort to be available in order to achieve a successful delivery.

VkusVill always has the right to not follow-up an order, cease the provision of online shop service to a customer, without giving a reason. VkusVill in these cases is of course responsible for a refund of the paid amounts of non-received goods.

Over time these Terms of Use will be revised. We shall inform you of these revisions by e-mail. Your continued use of the Service is deemed as irrevocable acceptance of those revisions.